CISF goes digital to increase efficiency, reduce paper trail

New Delhi: In an attempt to bring in efficiency into its internal functioning as well as minimising paper trail in its functioning, the Central Industrial Security Force (CISF), which guards crucial installations including airports in the country, is shifting its processes to digitisation.The force has created mobile applications to create a platform for passengers, where they can register complaints, and also for employees, who can now conduct their human resources issues as well as update on security digitally, thus, saving a lot of time and hassle.“The intent is to make the system efficient for all our stakeholders by digitising processes. This is influenced by the government’s Digital India scheme,” said a senior CISF official, who did not want to be identified.He said that these digitisation initiatives have not led to any extra cost to the force. “All these digitisation initiatives have not required any extra fund, as they have been done by the force’s inhouse information technology (IT) team,” the official said.As part of the schemes, the force has digitised various internal processes including human resource related issues such as the leave applications, salary, etc., of its employees, inventory management, grievance redressal system, monitoring the movement of troops.The force also has a digital platform for passengers, where they can register and look for their belongings that they might have lost or misplaced at any of the airports guarded by CISF. The CISF guards all the vital 61 airports in the country.Theofficial said that they are also planning to use digital mode to keep its personnel updated on the latest security procedures. “In aviation, it’s imperative that the personnel are up-to-date with the security procedures. This application will keep them updated on the security procedures,” said the official quoted above.CISF has over 1.5 lakh personnel deputed across the country guarding installations such as airports, sea ports, power generating units, metro train system. On top of it, CISF’s VIP security group is also involved in protecting about 90 VIPs across the country.

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